Support

Current Version

API Version: 1.0.1

See the Changelog for recent updates.

Getting Help

Documentation

Start with our documentation:

• Getting Started - First API request
• Authentication - API key formats and security
• API Reference - All endpoints
• Error Handling - Common issues

Email Support

For technical issues or questions:

api-support@prediko.io

Please include:

• Your API key ID (not the full key)
• Request details (endpoint, parameters)
• Error message received
• Code snippet if applicable

Status Page

Check the API status at: status.prediko.io

Common Issues

”Invalid API key”

• Verify the key format: pk_live_* for production, pk_test_* for testing
• Check the key hasn’t been revoked
• Ensure you’re using Bearer prefix in the Authorization header

”Invalid API key format”

• API keys have the format: pk_live_{key_id}_{secret} or pk_test_{key_id}_{secret}
• Ensure the key was copied correctly (no extra spaces)

“Resource not found”

• Verify the resource ID is correct
• Check you have access to this tenant’s data

”Limit exceeds maximum”

• The SKUs endpoint has a maximum limit of 5000
• Use pagination to retrieve large result sets

Feature Requests

Have a feature suggestion? Email us at api-support@prediko.io with:

• Use case description
• Expected behavior
• Current workaround (if any)